FAQ

REFUND & REPLACEMENT POLICY

Last Updated: June 25, 2026

At Warmly Mornings, customer satisfaction is our priority. If you experience any issues with your order, we're here to help.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Once approved, we will send you a replacement at no additional cost.

LOST PACKAGES

If your package is confirmed lost in transit by the shipping carrier, we will send a replacement free of charge.

Please note that shipping delays caused by customs, weather, or the carrier are not considered lost shipments.

RETURNS

Due to the nature of our products and for hygiene and quality assurance reasons, we do not accept returns once an item has been delivered.

REFUNDS

Refunds are only issued under the following circumstances:

  • Your order cannot be delivered and is confirmed lost by the carrier.

  • The product arrives damaged or defective and a replacement is not available.

  • We are unable to fulfill your order.

Refunds are not provided for:

  • Buyer’s remorse or change of mind

  • Incorrect shipping information provided by the customer

  • Minor cosmetic packaging damage that does not affect the product

  • Shipping delays outside of our control

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase for a full refund.

After 24 hours, your order may already be in processing or fulfillment and can no longer be canceled. If cancellation is still possible after processing has begun, a partial refund may be issued at our discretion.

ORDER TRACKING

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment using the tracking link provided in your shipping confirmation email or by visiting our Order Tracking page.

If you need assistance, please contact:

warmlymornings@warmlymornings.com

SHIPPING TIMES

After your order has been processed and shipped, estimated delivery times are:

United States: 8–12 business days

Shipping times are estimates and may vary depending on customs clearance, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

We currently do not ship to P.O. Boxes.

CUSTOMER SUPPORT

Warmly Mornings

Email: warmlymornings@warmlymornings.com

We typically respond within 24–48 business hours.